• Sharon Patton

Customer Service Skills

Updated: Sep 20, 2020

Customer service skills are exactly what the phrase suggests: the skills required to provide a service to your customers. Customer service is an essential part—some would say the most important part—of delivering customer satisfaction.

There is a world of difference between good and bad customer service. Good customer service—whether before, during or after a sale—results in happy customers, or even, if you have done particularly well, delighted ones. This often translates into good reviews, word-of-mouth recommendations to other people, and repeat customers.

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